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Delivery & Returns

Where we deliver?

Hannah Banks Jewellery aims to deliver worldwide.

How much does delivery cost and how long will it take?

Postage is charged based on value of order.
For items up to £30 = £3.50.
Items up to £35 = £4
Items up to £50 = £5
Items over £50 = £6

Items can be sent overseas, please contact me with your address so I can let you know the cost.

Postal Methods and Delivery Times

UK delivery is made by Royal Mail 1st Class Postal service and Royal Mail 1st Class recorded delivery for items over £35. Please allow 3 – 5 days for delivery once your item has been despatched.

Europe and the Rest of the World deliveries are made by Royal Mail International Signed For Service. Please allow 2-3 weeks for your delivery.

My Return Policy

I am unable to refund custom made items unless they are faulty. Any other items can be returned at your own expense unless they are faulty where I will be happy to reimburse you with the cost of the return postage. I would ask that your unwanted items are returned to me within 14 days of receipt. All goods must be returned in their original condition and packaging. I will refund or exchange on receipt of the returned item.


If you prefer to exchange your unwanted item, I am happy to do this. I will refund the price difference between your item and a cheaper one, or will request extra payment to match the price of a more expensive one. If you would like to exchange an item please email me at

I would ask you to return any unwanted items within 14 days or receipt in order to process your exchange.

I will post out all exchanges within the UK free of charge. Due to higher International postage costs, I will charge postage on all overseas exchanges at my standard rates.

I always recommend that you return any items to me by recorded delivery or a trackable postal service as I cannot take responsibility for any items lost in the post.

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